共 34 条
- [1] Al-Tamimi H., 2003, J FINANC SERV MARK, V8, P119
- [2] Service Quality Perception and Customer Satisfaction in Islamic Banks of Oman [J]. JOURNAL OF ASIAN FINANCE ECONOMICS AND BUSINESS, 2020, 7 (09): : 499 - 504
- [4] Ananth A., 2011, Internationally Indexed Journal, VII, P245
- [5] Avkiran N.K., 1994, INT J BANK MARK, V12, P10, DOI DOI 10.1108/02652329410063223
- [6] AN EMPIRICAL-ASSESSMENT OF THE SERVQUAL SCALE [J]. JOURNAL OF BUSINESS RESEARCH, 1992, 24 (03) : 253 - 268
- [7] E-SERVQUAL and Its Impact on the Performance of Islamic Banks in Malaysia from the Customer's Perspective [J]. JOURNAL OF ASIAN FINANCE ECONOMICS AND BUSINESS, 2019, 6 (01): : 169 - 175
- [8] Bahia K., 2000, INT J BANK MARK, V18, P84
- [9] Banerjee N., 2012, International Journal of Business Administration, V3, P33, DOI 10.5430/ijba.v3n5p33