A general framework for SERM (strategic enterprise resource management)

Enterprise resource planning (ERP) is one of the driving factors for the success of the enterprises. However, recently it was pointed out that companies need resource management rather than resource planning (www.imti21.org). By definition, management involves planning and other capabilities such as monitoring, controlling, organising etc. Due to complexities, dynamic changes and uncertainties in the environment, managers need to define effective strategies allowing their teams to be capable of dealing with unexpected situations. This study presents a new approach called strategic enterprise resource management (SERM) providing facilities for resource management taking strategic planning, customer relations as well as performance management into account.