When a Robot Violates Expectations The Influence of Reward Valence and Expectancy Violation on People's Evaluation of a Social Robot

被引：11

作者：

Horstmann, Aike C. ^{[1
]}

Kraemer, Nicole C. ^{[1
]}

机构：

[1] Univ Duisburg Essen, Duisburg, Germany

来源：

HRI'20: COMPANION OF THE 2020 ACM/IEEE INTERNATIONAL CONFERENCE ON HUMAN-ROBOT INTERACTION | 2020年

关键词：

human-robot interaction; expectations; expectancy violation; CONSEQUENCES;

D O I：

10.1145/3371382.3378292

中图分类号：

TP3 [计算技术、计算机技术];

学科分类号：

0812 ;

摘要：

In an experimental lab study with a 2x2 between-subjects-design (N = 162), the aim was to examine how a negative expectancy violation caused by a social robot and its reward valence, which represents how desirable it is to interact with this robot, affect the evaluation of the robot and the interaction with it. The negative expectancy violation led to less positive evaluations of the interaction with the robot as well as its sociability and competence. The robot with a high reward valence evoked a more positive evaluation of the interaction with it as well as its sociability. Furthermore, when the robot had a low reward valence, an expectancy violation led participants to increasingly rate the robot's behavior as deviating from what they expected.

引用

页码：254 / 256

页数：3

共 22 条

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