Strategic quality management applied to reducing returns

Inefficiency of the operations translates as waste of resources that can generate costs and results below the target. In this context, returns are the result, in most cases, of a failure in process operations. In this article it was possible to apply the main quality tools to try to reduce the levels of returns in a food distribution company. Data for the first and second quarter of this year were analyzed, that is, from January to March, compared to data from April to June 2018. The application of these tools was therefore justified by the wide diffusion in management actions, improvement of local services and processes. It can be noticed that the tools can facilitate the definition, measurement, analysis and also propose solutions and / or alternatives to solve bottlenecks that influence the performance of the company, impacting in several aspects, such as financial and operational.