Co-creation experience and place attachment: Festival evaluation

被引:82
作者
Zhang, Carol Xiaoyue [1 ]
Fong, Lawrence Hoc Nang [2 ]
Li, ShiNa [3 ]
机构
[1] Univ Portsmouth, Portsmouth Business Sch, Mkt & Sales, Richmond Bldg,Portland St, Portsmouth PO1 3DE, Hants, England
[2] Univ Macau, Fac Business Adm, Int Integrated Resort Management, E22-3037,Ave Univ, Taipa, Macau, Peoples R China
[3] Sun Yat Sen Univ, Sch Tourism Management, Tangjia Wan 519082, Zhuhai, Peoples R China
关键词
Cultural festival; Co-Creation; Place attachment; Satisfaction; Customer-To-Customer logic; CUSTOMER-DOMINANT LOGIC; PSYCHOLOGICAL COMMITMENT; TOURIST EXPERIENCE; LOYALTY; SATISFACTION; INVOLVEMENT; IDENTITY; PERCEPTIONS; INTENTION; COMMUNITY;
D O I
10.1016/j.ijhm.2019.04.013
中图分类号
F [经济];
学科分类号
02 ;
摘要
Adopting customer-to-customer value co-creation logic, this study explored the underlying dimensions of the co-creation experience and its effects on the behavioral intention to attend festivals. The analysis focused on the role of place attachment and festival satisfaction as mediators in the relationship between festival visitors' satisfaction with the co-creation experience and their behavioral intention to attend the festival. Drawing on 444 survey responses, our findings support the mediation roles of place dependence and festival satisfaction. The findings did not vary between tourists and residents. This suggests that facilitating shared consumption of festivals motivates festival attendees to re-patronize specific festivals. Based on these findings, both theoretical and practical implications of this analysis are discussed.
引用
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页码:193 / 204
页数:12
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