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- [7] Defining Requirements for the Development of Useful and Usable Chatbots: An Analysis of Quality Attributes from Academy and Industry HUMAN-COMPUTER INTERACTION: USER EXPERIENCE AND BEHAVIOR, PT III, 2022, 13304 : 479 - 493
- [8] How to Increase the Quality of Requirements Analysis in Information System Development-The View from Emotional Intelligence PROCEEDINGS OF THE 3D INTERNATIONAL CONFERENCE ON APPLIED SOCIAL SCIENCE RESEARCH, 2016, 105 : 377 - 380