Consumers' Responses to Corporate Social Responsibility: The Mediating Role of CSR Authenticity

被引:40
作者
Afzali, Hajir [1 ]
Kim, Sang Soo [1 ]
机构
[1] Yong In Univ, Dept Business Adm, Yongin 17092, South Korea
关键词
perceived CSR; CSR authenticity; corporate evaluation; product association; purchase intention; STAKEHOLDER INFLUENCE; COMPANY; ASSOCIATIONS; IMPACT; ATTRIBUTIONS; VALIDATION; BUSINESS; BEHAVIOR;
D O I
10.3390/su13042224
中图分类号
X [环境科学、安全科学];
学科分类号
08 ; 0830 ;
摘要
This study uses information processing and stakeholder theories as its conceptual foundation to explore the effect of authenticity on the relationship between corporate social responsibility (CSR) activities and three key customer responses: corporate evaluation, product association, and purchase intention. We conducted a survey in South Korea to test the hypotheses. The results of the analysis of our sample consisting of 417 individuals showed that perceived CSR was positively associated with corporate evaluation, product association, and purchase intention. In addition, the mediating test results indicated that CSR authenticity mediated the relationship between perceived CSR and the three CSR customers' responses to CSR. This study contributes to research on CSR authenticity and specifically adds to the conversation on the four CSR building blocks, namely, ethical codes, philanthropic contribution, organizational credibility, and resource accommodation in connection with CSR authenticity as a potentially valuable lens in the context of CSR. Managerial implications of these findings are also discussed.
引用
收藏
页码:1 / 13
页数:13
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