Rethinking Behavioral Health Processes by Using Design for Six Sigma

被引:6
作者
Lucas, Anthony G. [1 ]
Primus, Kelly [1 ]
Kovach, Jamison V. [2 ]
Fredendall, Lawrence D. [3 ,4 ]
机构
[1] Allegheny HealthChoices Inc, Pittsburgh, PA USA
[2] Univ Houston, Dept Informat & Logist Technol, Houston, TX USA
[3] Clemson Univ, Dept Management, Clemson, SC USA
[4] Clemson Univ, Inst Adv Hlth Care, Clemson, SC USA
关键词
D O I
10.1176/appi.ps.201400384
中图分类号
R19 [保健组织与事业(卫生事业管理)];
学科分类号
摘要
Clinical evidence-based practices are strongly encouraged and commonly utilized in the behavioral health community. However, evidence-based practices that are related to quality improvement processes, such as Design for Six Sigma, are often not used in behavioral health care. This column describes the unique partnership formed between a behavioral health care provider in the greater Pittsburgh area, a non-profit oversight and monitoring agency for behavioral health services, and academic researchers. The authors detail how the partnership used the multistep process outlined in Design for Six Sigma to completely redesign the provider's intake process. Implementation of the redesigned process increased access to care, decreased bad debt and uncollected funds, and improved cash flow-while consumer satisfaction remained high.
引用
收藏
页码:112 / 114
页数:3
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