Are You Happy for Me? How Sharing Positive Tourism Experiences through Social Media Affects Posttrip Evaluations

被引:35
作者
Li, Hengyun [1 ]
Meng, Fang [2 ]
Zhang, Xiaonan [2 ,3 ]
机构
[1] Hong Kong Polytech Univ, Sch Hotel & Tourism Management, 17 Sci Museum Rd, Hong Kong, Peoples R China
[2] Univ South Carolina, Sch Hotel Restaurant & Tourism Management, Columbia, SC 29208 USA
[3] Beijing Int Studies Univ, Sch Tourism Sci, Beijing, Peoples R China
基金
中国国家自然科学基金;
关键词
tourism experience sharing; social media; posttrip evaluation; viewer response; expressive writing; STORYTELLING THEORY; SATISFACTION; PSYCHOLOGY; MOTIVATIONS; NETWORKING; SITES; MOOD;
D O I
10.1177/0047287521995253
中图分类号
F [经济];
学科分类号
02 ;
摘要
Social media has changed travelers' behavior in many aspects, including tourism experience sharing. This study examines the influence of tourism experience sharing on travelers' posttrip evaluations, by considering three facets of experience sharing on social media: expressive writing, sharing on social media, and audience response on social media. Through an experimental design, this study reveals that (1) travelers' posttrip evaluations increase when they write expressively about their positive travel experiences in a private setting; (2) travelers' posttrip evaluations also increase when they share their positive travel experiences on social media, although the increase shows no significant difference between sharing and expressively writing about their experiences; and (3) constructive responses from online viewers increase travelers' positive moods when they share positive travel experiences, thereby enhancing their posttrip evaluations.
引用
收藏
页码:477 / 492
页数:16
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