Integrated development of facilities design and services

Leading manufacturers are shifting towards innovation strategies where goods and associated services are developed jointly. A similar approach to construction would imply stronger input from facilities management into design. The purpose is to investigate paths for integrating the development of facilities design and services, assuming that the determining force is economic efficiency from the viewpoint of facility owners. Current organizational contexts for facilities managers are identified. Design is seen to reconcile supportive and protective features of facilities. Transaction cost reduction, as caused by the progress in technologies that allow remote monitoring of systems and components, is highlighted as an integrating force for manufacturers and service providers. Integration possibilities associated with current information technology tools related to computer aided design, building automation and computer aided facilities management are reviewed. Integration often has to handle portfolios of old and new buildings in multiple locations. Finally, the need for a strong design element in the education of future facilities managers is identified.