Enhancing Cloud Security and Privacy: Broadening the Service Level Agreement

Achieving security and privacy in the cloud is not a trivial exercise. Indeed, the difficulties associated with achieving this goal are both many and highly complex, and present one of the major barriers to the uptake of cloud computing. Yet, we know cloud computing offers the possibility of substantial economic benefit to firms, as well as providing great agility, which can offer a competitive advantage in today's difficult trading conditions. We address this issue by considering whether greater accountability, and particularly a broadening of the scope of Service Level Agreements, can enhance cloud security and privacy.