The Behavioral Foundations of Representative Bureaucracy

Representative bureaucracy is a values-based theory of bureaucratic decision making. Its key assumption is that a bureaucrat's demography shapes her pre-organizational socialization, values, and ultimately her decisions, in a way that can advance the interests of a represented client or group (i.e., active representation). However, scholars have not critically examined the presumed links among these four factors. We review the literature and make an argument for representative bureaucracy scholars to incorporate a psychological perspective to better understand the behavioral mechanisms that influence active representation. We discuss the tripartite classification of the mind, dual-process theories of decision making, identity theory and the deservingness heuristic as theoretical perspectives scholars can use to investigate the behavioral foundations of representative bureaucracy.