Reliability factors in business software: volatility, requirements and end-users

被引：5
|
作者：
Bowen, PL [1 ]
Heales, J [1 ]
Vongphakdi, MT [1 ]
机构：
[1] Univ Queensland, Sch Commerce, Brisbane, Qld 4072, Australia
来源：
INFORMATION SYSTEMS JOURNAL | 2002年 / 12卷 / 03期
关键词：
software reliability; information system volatility; systems requirements; end-user involvement;
D O I：
10.1046/j.1365-2575.2002.00128.x
中图分类号：
G25 [图书馆学、图书馆事业]; G35 [情报学、情报工作];
学科分类号：
1205 ; 120501 ;
摘要：
Many business-oriented software applications are subject to frequent changes in requirements. This paper shows that, ceteris paribus, increases in the volatility of system requirements decrease the reliability of software. Further, systems that exhibit high volatility during the development phase are likely to have lower reliability during their operational phase. In addition to the typically higher volatility of requirements, end-users who specify the requirements of business-oriented systems are usually less technically oriented than people who specify the requirements of compilers, radar tracking systems or medical equipment. Hence, the characteristics of software reliability problems for business-oriented systems are likely to differ significantly from those of more technically oriented systems.
引用
收藏
页码：185 / 213
页数：29
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