When do firms implement corporate social responsibility? A study of the Spanish construction and real-estate sector

被引:13
作者
Cambra-Fierro, Jesus [1 ]
Wilson, Alan [1 ]
Polo-Redondo, Yolanda [1 ]
Fuster-Mur, Ana [1 ]
Eugenia Lopez-Perez, Maria [1 ]
机构
[1] Univ Pablo de Olavide, Dept Mkt, Seville 41013, Spain
关键词
corporate social responsibility (CSR); market orientation; customer; market; longitudinal multi-case study; Spain; MARKET ORIENTATION; CUSTOMER SATISFACTION; REPUTATION; BUSINESS; GOVERNANCE; FRAMEWORK; ETHICS;
D O I
10.1017/jmo.2013.12
中图分类号
C93 [管理学];
学科分类号
12 ; 1201 ; 1202 ; 120202 ;
摘要
The purpose of this paper is to examine firms' adoption of corporate social responsibility activities and the efficacy of such activities in specific contexts and industries. This paper analyses the specific context of the Spanish construction and real-estate industry. By using a longitudinal multi-case approach, the study suggests links between market orientation and corporate social responsibility. The research also identifies two profiles of firms. The first group, which is proactive (e. g., market oriented), demonstrate altruistic concerns about consumers and corporate social responsibility; for the second, which is more reactive, their concerns about corporate social responsibility are more opportunistic and aimed at attracting additional customers or responding to competitive pressures.
引用
收藏
页码:150 / 166
页数:17
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