Investigating factors affecting social presence and user satisfaction with Mobile Instant Messaging

被引：137
作者：
Ogara, Solomon O. [1 ]
Koh, Chang E. [2 ]
Prybutok, Victor R. [2 ]
机构：
[1] Livingstone Coll, Dept Comp Informat Syst, Salisbury, NC 28144 USA
[2] Univ N Texas, Coll Business, Dept Informat Technol & Decis Sci, Denton, TX 76203 USA
来源：
COMPUTERS IN HUMAN BEHAVIOR | 2014年 / 36卷
关键词：
User satisfaction; User experience; Social presence; Social influence; Richness; Mobile Instant Messaging; COMPUTER-MEDIATED COMMUNICATION; CHANNEL EXPANSION THEORY; ELECTRONIC MAIL; RICHNESS; EXPLANATION; PERCEPTIONS; SELECTION; CONTEXT; WORKERS; MODEL;
D O I：
10.1016/j.chb.2014.03.064
中图分类号：
B84 [心理学];
学科分类号：
04 ; 0402 ;
摘要：
The purpose of this study is to examine the factors that influence social presence and user satisfaction with Mobile Instant Messaging (mIM). The proposed research model integrates channel expansion, social influence, social presence and media richness theories, to explain how user experience, social influence, and medium richness influence social presence and user satisfaction with mIM. A total of 239 students from a state university in the US participated in this study. Data was collected via a web-based survey. The results suggest that user experience, social influence, and perceived richness are important drivers for social presence and user satisfaction in mIM. The implications of the study findings are discussed in the paper. Published by Elsevier Ltd.
引用
收藏
页码：453 / 459
页数：7
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