Understanding challenges in the front lines of home health care: A human-systems approach

被引：48

作者：

Beer, Jenay M. ^{[1
]}

McBride, Sara E. ^{[1
]}

Mitzner, Tracy L. ^{[1
]}

Rogers, Wendy A. ^{[1
]}

机构：

[1] Georgia Inst Technol, Atlanta, GA 30332 USA

来源：

APPLIED ERGONOMICS | 2014年 / 45卷 / 06期

基金：

美国国家卫生研究院;

关键词：

Healthcare; Human-systems; Human factors;

D O I：

10.1016/j.apergo.2014.05.019

中图分类号：

T [工业技术];

学科分类号：

08 ;

摘要：

A human-systems perspective is a fruitful approach to understanding home health care because it emphasizes major individual components of the system persons, equipment/technology, tasks, and environments as well as the interaction between these components. The goal of this research was to apply a human-system perspective to consider the capabilities and limitations of the persons, in relation to the demands of the tasks and equipment/technology in home health care. Identification of challenges and mismatches between the person(s) capabilities and the demands of providing care provide guidance for human factors interventions. A qualitative study was conducted with 8 home health Certified Nursing Assistants and 8 home health Registered Nurses interviewed about challenges they encounter in their jobs. A systematic categorization of the challenges the care providers reported was conducted and human factors recommendations were proposed in response, to improve home health. The challenges inform a human-systems model of home health care. (C) 2014 Elsevier Ltd and The Ergonomics Society. All rights reserved.

引用

页码：1687 / 1699

页数：13

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