PERFORMANCE MEASUREMENT SYSTEM TO EVALUATE THE EFFICIENCY OF E-BUSINESS

Despite the significant growth of information technologies investments, evidence on their influence on organization performance remains inconclusive. Nowadays is very important to realize whether expected economic benefits of information technologies investments are being recognized in organizations. Currently organizations can no longer afford basically to lose their money in e-business initiatives without developing and using suitable metrics to measure the effectiveness of such investments and to find out the relationship between e-business and organizations performance. The study describes research aimed at determining the exact nature of such e-business performance measurement systems and the benefits that accrue from their use. The basic objective of this study is to present a framework for developing performance measurement metrics in the e-business environment.