Design of Service-oriented Business Training System Based on Customer Satisfaction Degree

被引：0
|
作者：
Yang Ding-quan [1 ,2 ]
Le Lijun [2 ]
机构：
[1] Hefei Univ Technol, Sch Management, Hefei 230009, Peoples R China
[2] Guangxi Univ Technol, Dept Management, Liuzhou 545006, Peoples R China
来源：
2011 INTERNATIONAL CONFERENCE ON FUTURE MANAGEMENT SCIENCE AND ENGINEERING (ICFMSE 2011), VOL 1 | 2011年 / 5卷
关键词：
Customer Satisfactory Degree; Service-oriented business; Customer relationship management; Training system design;
D O I：
暂无
中图分类号：
TP [自动化技术、计算机技术];
学科分类号：
0812 ;
摘要：
In today's market economy, buyer's market has replaced the seller's market. The survival and development of service-oriented business depends largely on the customer satisfaction. This paper analyzes requirements that the customer satisfaction degree to employee behavior, employee training and development. Structures employee training and development system based on the customer satisfaction degree, which concludes taking the customer orientation as training conception, customer satisfaction degree as training goal, customer demand as training content, targeted and diversity as training mode, carry out training of service employee.
引用
收藏
页码：135 / 140
页数：6
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