Does organizational citizenship behavior lead to information system success?

This study extends the literature and proposes a model to explain why organizational citizenship behavior (OCB) of the IS implementation team could exert a positive effect on information system success (ISS). Specifically, OCB can affect ISS by promoting the cooperative climate between the implementation team and the users and/or by facilitating the project management, which subsequently influence ISS. A survey was used to collect data, and a total of 254 users from I I firms participated in this study. The results provide support for the proposed model, suggesting that OCB affects ISS through the mediation of cooperative climate and project management. Implications of the study are discussed for researchers and managers.