Emotional and Rational Components in Software Testing Service Evaluation: Antecedents and Impacts

被引：1

作者：

Onita, Colin G. ^{[1
]}

Dhaliwal, Jasbir S. ^{[2
,3
]}

Zhang, Xihui ^{[4
]}

机构：

[1] San Jose State Univ, Accounting Informat Syst, Lucas Coll Business, San Jose, CA 95192 USA

[2] Univ Memphis, Informat Syst, Memphis, TN 38152 USA

[3] Univ Memphis, Res & Innovat, Memphis, TN 38152 USA

[4] Univ North Alabama, Comp Informat Syst, Coll Business & Technol, Florence, AL 35632 USA

来源：

JOURNAL OF DATABASE MANAGEMENT | 2022年 / 33卷 / 01期

关键词：

Behavioral Intentions; Emotional Evaluation Components; Quasi Experiment; Rational Evaluation Components; Software Testing Service; Software Testing Service Evaluation; INFORMATION-SYSTEMS SUCCESS; TASK COMPLEXITY; DECISION-MAKING; USER ACCEPTANCE; DOMINANT LOGIC; TECHNOLOGY; MODEL; PERFORMANCE; QUALITY; PERCEPTIONS;

D O I：

10.4018/JDM.313969

中图分类号：

TP [自动化技术、计算机技术];

学科分类号：

0812 ;

摘要：

This research investigates how individual emotional and rational components of software testing service evaluations impact behavioral intentions associated with the software testing service, and how specific, theory-driven service characteristics (complexity, proximity, and output specificity) impact the emotional and rational components of the software testing service evaluation. A controlled experiment is used, and the results indicate that (1) both emotional and rational components of software testing service evaluation have significant impacts on behavioral intentions associated with the software testing service, (2) the specificity of testing service output impacts both the emotional and rational evaluations of the software testing service, (3) the complexity of the testing service task only influences the emotional component, and (4) the proximity between the testing service provider and recipient has no significant impact on the emotional evaluation of the service.

引用

页数：39

共 84 条

[1] MTurk Research: Review and Recommendations
Aguinis, Herman
Villamor, Isabel
Ramani, Ravi S.
[J]. JOURNAL OF MANAGEMENT, 2021, 47 (04) : 823 - 837
[2] THE THEORY OF PLANNED BEHAVIOR
AJZEN, I
[J]. ORGANIZATIONAL BEHAVIOR AND HUMAN DECISION PROCESSES, 1991, 50 (02) : 179 - 211
[3] Banks M. S., 2013, J INFO TECH MANAGE, V24, P49
[4] Beaudry A, 2010, MIS QUART, V34, P689
[5] Customers' motivations for maintaining relationships with service providers
Bendapudi, N
Berry, LL
[J]. JOURNAL OF RETAILING, 1997, 73 (01) : 15 - 37
[6] Understanding information systems continuance: An expectation-confirmation model
Bhattacherjee, A
[J]. MIS QUARTERLY, 2001, 25 (03) : 351 - 370
[7] A unified model of IT continuance: three complementary perspectives and crossover effects
Bhattacherjee, Anol
Lin, Chieh-Peng
[J]. EUROPEAN JOURNAL OF INFORMATION SYSTEMS, 2015, 24 (04) : 364 - 373
[8] Black R., 2002, MANAGING TESTING PRO
[9] TASK COMPLEXITY - A REVIEW AND ANALYSIS
CAMPBELL, DJ
[J]. ACADEMY OF MANAGEMENT REVIEW, 1988, 13 (01) : 40 - 52
[10] Robustness of partial least-squares method for estimating latent variable quality structures
Cassel, C
Hackl, P
Westlund, AH
[J]. JOURNAL OF APPLIED STATISTICS, 1999, 26 (04) : 435 - 446

← 1 2 3 4 5 6 7 8 9 →