Digital transformation in healthcare: Analyzing the current state-of-research

被引:342
|
作者
Kraus, Sascha [1 ]
Schiavone, Francesco [2 ,3 ]
Pluzhnikova, Anna [4 ]
Invernizzi, Anna Chiara [5 ]
机构
[1] Free Univ Bozen Bolzano, Piazza Univ 1, I-39100 Bolzano, Italy
[2] Parthenope Univ, Via Gen Parisi 13, I-80132 Naples, Italy
[3] Paris Sch Business, Paris, France
[4] ESCE Int Business Sch Paris, 10 Rue Sextius Michel, F-75015 Paris, France
[5] Univ Piemonte Orientale, Via Perrone 18, I-28100 Novara, Italy
关键词
Digital transformation; Stakeholder analysis; Healthcare; Patient empowerment; Systematic literature review; TECHNOLOGIES; ADOPTION; IMPACT;
D O I
10.1016/j.jbusres.2020.10.030
中图分类号
F [经济];
学科分类号
02 ;
摘要
Digital transformation in healthcare is of increasing relevance for both scholars and practitioners in the field. Our article attempts to assess the research question how multiple stakeholders implement digital technologies for management and business purposes. To answer this question, we perform a systematic literature review about the state of the art of digital transformation in healthcare. Our findings show that prior research falls into five clusters: operational efficiency by healthcare providers; patient-centered approaches; organizational factors and managerial implications; workforce practices; and socio-economic aspects. These clusters are linked together into a model showing how these various forms of technology implementation lead to operational efficiencies for services providers. Various directions for future research and management implications are offered.
引用
收藏
页码:557 / 567
页数:11
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