Digital Transformation in Healthcare: Enabling Employee Co-Creation through Web 2.0 Completed Research

This article argues that employee co-creation, enabled by web 2.0 technologies, can contribute to successful digital transformation of healthcare services. The question of how to enable effective employee co-creation is under-researched (Lenka et al. 2017; Galvagno and Dalli 2014). Employee participation in co-creation is stated as an important enabler of digitalization and service improvements (Gronroos and Voima 2012). The Nordic Model for employee participation has proven successful for enhancing working life effectiveness and innovation (Nielsen et al. 2012). This article propose that these principles of employee participation can be further enhanced by using web 2.0 technologies for Enterprise Social Networks. The article concludes with a discussion of consequences for the digital transformation of healthcare services as well as implications for research and practice.