Introduction to special issue: Managing technology-service convergence in Service Economy 3.0

This introduction to the guest issue on managing technology-service convergence, considers how service innovation has emerged and changed over time through three distinct eras: technology adopters, technology enabled and technology-service convergence. Convergence is modeled as relating to the linking of some combination of existing technology or service to a new technology or service resulting in a 2 x 2 matrix that helps better understand the management challenges faced in service innovation management for the foreseeable future. The four papers in the issue are introduced and summarized. (C) 2014 Elsevier Ltd. All rights reserved.