OPPORTUNITIES FOR DRIVING CONTINUOUS IMPROVEMENT THROUGH TQM, LEAN AND SIX SIGMA WITHIN BUSINESS PROCESS MANAGEMENT

With this research the importance of various quality practices is highlighted, while emphasising the fact that all have their fair share of advantages and disadvantages that must be weighed by any organisation seeking a structured strategy towards furthering their continuous improvement initiatives. This article promotes a theoretic model that suggests that an efficient and effective approach towards Business Process Management should not be short-sighted at capturing just elements from Total Quality Management or Re-engineering; a holistic balanced attitude towards continuous improvement might prove to be suitable embodying for instance also elements from Lean and Six Sigma, not just with regards to tools and methodology, but also considering the level of employee engagement or leadership involvement.