Measuring manufacturing competence: A fuzzy approach

Over the last decade a large body of literature has pointed out the crucial role played by manufacturing in the achievement of the overall goals of a company. Some authors have attempted to summarise this role by introducing the concept of production competence: it measures a manufacturer's ability to support and implement a product-market specific business strategy and is calculated on the basis of current manufacturing performances. Such a measure of production competence can be associated with a short term perspective, as it disregards the future evolution of manufacturing performance. In fact, in many of today's industries, characterised by high turbulence, the current manufacturing performances could not be representative of the future ones and, consequently, of the manufacturing's overall ability to support the company's strategy in the long term. The purpose of this article is twofold: (1) to propose a new framework of production competence (which we will refer to as manufacturing competence), based on manufacturing critical capabilities and infrastructural resources, that considers also the potential of manufacturing for improving the company's performance in the future; and (2) to suggest a consistent measurement framework, derived from the fuzzy sets theory.