Enterprise Systems Implementations in New Zealand: A Practitioners' Perspective

The market for enterprise systems (ES), continues to grow despite much speculation on its future after the slow down in the early 2000s. This study looks at the current ES implementation scenario in New Zealand (NZ). The purpose of the study is to gain insights into what is a typical case of ES implementation, to understand the current practices of ES implementations, and to do so through a 'Practitioners' perspective" of ES vendors, ES consultants and IT research firms in a NZ context. Key findings indicate that although most large ES implementations have been completed by now, the ES market still shows progressive growth in the small to medium-sized enterprise sector for new implementations and upgrades or add-ons in all sectors. Many ES implementations in New Zealand are several years old now, however companies have only recently started tracking benefits through analytical processes to optimize and realize. business value from their enterprise systems investment. Implications for practice in implementation processes, implementation models and organizational contexts are discussed.