Smart delivery of multifaceted services through connected governance

Advancement of Information and Communication Technology have enabled delivery of electronic communication services to the doorstep of Citizen. To deliver these communication services efficiently w.r.t time, cost and output, service providers have to rely upon the publicly available communication channel like Internet. Since Internet is an open communication channel, attackers may mount cyber-attacks to compel either the service provider, or the user or both the communicating parties to agree on compromising terms. Since these electronic communication transmits bulk amount of sensitive information, its privacy and consistency must be ensured with maximum priority. To ensure privacy of these sensitive information using software tools, cryptographic security protocols may be installed using the unique parameters of user. Furthermore, to enhance these security parameters, hardware devices may be installed within the connected system. Since Government act as the primary actor for delivery of any type of electronic services under its jurisdiction, Citizen centric multifaceted smart card based E-Governance system has been already proposed. For management of huge amount of sensitive information, it has been enhanced to its cloud architecture to design a connected governance model. Finally, the viability of enhanced model is shown during Cloud Banking transaction through a connected governance environment.