The Public Value Creation of eGovernment: A Test of the Respecified IS Success Model

The success and impact of eGovernment depend on its value perceptions by citizens. This paper seeks to investigate the salient factors that are significant in predicting the public value creation of eGovernment from the citizen perspective. To fulfil the purpose of this research, a theoretical model based on the updated DeLone and McLean IS Success Model and the public value approach is adopted. Through data collected from Korea, the model is empirically tested and validated using structural equation modeling technique. Findings reveal that information quality and system quality significantly predict trust in eGovernment, while for citizen satisfaction, information quality and service quality are critical. Information quality, service quality and citizen satisfaction are significant in predicting net benefits. Furthermore, while trust in eGovernment has no mediating effect on the model, citizen satisfaction mediates the relationship between the quality constructs and net benefits. This research has both theoretical and practical implications.