Digital transformation;
artificial intelligence;
leadership;
readiness;
resistance to change;
enterprises;
D O I:
10.1080/12460125.2020.1870065
中图分类号:
C93 [管理学];
O22 [运筹学];
学科分类号:
070105 ;
12 ;
1201 ;
1202 ;
120202 ;
摘要:
Digital transformation exposes enterprises of altering business strategies and adapt technological advancements such as artificial intelligence (AI). AI is expected to fundamentally transform the future of work, however, associated changes cause resistance behaviour of employees and hindered AI readiness, i.e., missing preparedness for the implementation. This study examines whether leadership reduces resistance and how it contributes to the AI readiness of enterprises. Expert interviews indicate that empowering leadership, precisely autonomy and development support, is favourable to maneuver AI-induced change. Nevertheless, the quantitative evaluation on the impact of empowering leadership shows neither a significant effect on resistance to change nor on AI readiness. We discuss that employees strive for consistency and leaders who provide stable environments. Researchers understand which factors implicate AI readiness of employees and how leadership and resistance to change contribute. Practitioners comprehend which leadership attributes are fruitful for organizational alignments and how leaders generate appropriate readiness.
机构:
Bell & Howell, Digital Data & Analyt, Durham, NC 27713 USABell & Howell, Digital Data & Analyt, Durham, NC 27713 USA
Abbu, Haroon
Mugge, Paul
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h-index: 0
机构:
IBM Corp, Prod Dev Global Business Strategy & Business Inno, Armonk, NY USA
North Carolina State Univ, Ctr Innovat Management, Raleigh, NC 27695 USABell & Howell, Digital Data & Analyt, Durham, NC 27713 USA
Mugge, Paul
Gudergan, Gerhard
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机构:
Rhein Westfal TH Aachen, FIR Inst Ind Management, Aachen, GermanyBell & Howell, Digital Data & Analyt, Durham, NC 27713 USA
Gudergan, Gerhard
Hoeborn, Gerrit
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h-index: 0
机构:
Rhein Westfal TH Aachen, FIR Inst Ind Management, Ecosyst Design Sect, Aachen, GermanyBell & Howell, Digital Data & Analyt, Durham, NC 27713 USA
Hoeborn, Gerrit
Kwiatkowski, Alexander
论文数: 0引用数: 0
h-index: 0
机构:Bell & Howell, Digital Data & Analyt, Durham, NC 27713 USA