Trust transfer in the continued usage of public e-services

被引：161

作者：

Belanche, Daniel ^{[1
]}

Casalo, Luis V. ^{[2
]}

Flavian, Carlos ^{[3
]}

Schepers, Jeroen ^{[4
]}

机构：

[1] Univ Zaragoza, Fac Social & Human Sci, Teruel 44003, Spain

[2] Univ Zaragoza, Fac Business & Publ Management, Huesca 22001, Spain

[3] Univ Zaragoza, Fac Econ & Business, Zaragoza 50005, Spain

[4] Eindhoven Univ Technol, Innovat Technol Entrepreneurship & Mkt Grp, NL-5600 MB Eindhoven, Netherlands

来源：

INFORMATION & MANAGEMENT | 2014年 / 51卷 / 06期

关键词：

Trust transfer; e-Service; e-Government; Continuance intention; INFORMATION-SYSTEMS CONTINUANCE; E-GOVERNMENT SERVICES; CONSUMER-TRUST; E-COMMERCE; ELECTRONIC COMMERCE; ONLINE TRUST; USER ACCEPTANCE; WEB SITES; TECHNOLOGY; MODEL;

D O I：

10.1016/j.im.2014.05.016

中图分类号：

TP [自动化技术、计算机技术];

学科分类号：

0812 ;

摘要：

We investigate how public administrations can influence citizens' continued usage of public e-services and focus on the role of different trust elements. We review prior literature and derive a model of trust transfer and continued usage. Our results show that trust in the public e-service mediates the influence of both trust in the public administration and trust in the Internet on continuance intentions. Trust was influenced by e-service quality and recommendations from public administrations and interpersonal sources. The relationship between interpersonal recommendations and trust in the e-service was nonsignificant; we found a strong moderating influence of time consciousness. (C) 2014 Elsevier B.V. All rights reserved.

引用

页码：627 / 640

页数：14

共 107 条

[81] RED.ES, 2009, PERF SOC INT AN DAT
[82] Riedl R, 2010, MIS QUART, V34, P397
[83] Can a good organizational climate compensate for a lack of top management commitment to new product development?
Rodriguez, Nuria Garcia
Perez, M. Jose Sanzo
Gutierrez, Juan A. Trespalacios
[J]. JOURNAL OF BUSINESS RESEARCH, 2008, 61 (02) : 118 - 131
[84] Roulac S. E., 2001, NOT J RETAIL ESTATE, V9, P125
[85] A meta-analysis of the technology acceptance model: Investigating subjective norm and moderation effects
Schepers, Jeroen
Wetzels, Martin
[J]. INFORMATION & MANAGEMENT, 2007, 44 (01) : 90 - 103
[86] Agency and trust mechanisms in consumer satisfaction and loyalty judgments
Singh, J
Sirdeshmukh, D
[J]. JOURNAL OF THE ACADEMY OF MARKETING SCIENCE, 2000, 28 (01) : 150 - 167
[87] Consumer-trust, value, and loyalty in relational exchanges
Sirdeshmukh, D
Singh, J
Sabol, B
[J]. JOURNAL OF MARKETING, 2002, 66 (01) : 15 - 37
[88] Smith D, 2005, J INTERACT MARK, V19, P15, DOI 10.1002/dir.20041
[89] Sobel ME., 1982, SOCIOL METHODOL, V13, P290, DOI [10.2307/270723, DOI 10.2307/270723]
[90] How country characteristics affect the perceived value of web sites
Steenkamp, Jan-Benedict E. M.
Geyskens, Inge
[J]. JOURNAL OF MARKETING, 2006, 70 (03) : 136 - 150

← 2 3 4 5 6 7 8 9 10 11 →