Trust transfer in the continued usage of public e-services

被引：169
作者：
Belanche, Daniel [1 ]
Casalo, Luis V. [2 ]
Flavian, Carlos [3 ]
Schepers, Jeroen [4 ]
机构：
[1] Univ Zaragoza, Fac Social & Human Sci, Teruel 44003, Spain
[2] Univ Zaragoza, Fac Business & Publ Management, Huesca 22001, Spain
[3] Univ Zaragoza, Fac Econ & Business, Zaragoza 50005, Spain
[4] Eindhoven Univ Technol, Innovat Technol Entrepreneurship & Mkt Grp, NL-5600 MB Eindhoven, Netherlands
来源：
INFORMATION & MANAGEMENT | 2014年 / 51卷 / 06期
关键词：
Trust transfer; e-Service; e-Government; Continuance intention; INFORMATION-SYSTEMS CONTINUANCE; E-GOVERNMENT SERVICES; CONSUMER-TRUST; E-COMMERCE; ELECTRONIC COMMERCE; ONLINE TRUST; USER ACCEPTANCE; WEB SITES; TECHNOLOGY; MODEL;
D O I：
10.1016/j.im.2014.05.016
中图分类号：
TP [自动化技术、计算机技术];
学科分类号：
0812 ;
摘要：
We investigate how public administrations can influence citizens' continued usage of public e-services and focus on the role of different trust elements. We review prior literature and derive a model of trust transfer and continued usage. Our results show that trust in the public e-service mediates the influence of both trust in the public administration and trust in the Internet on continuance intentions. Trust was influenced by e-service quality and recommendations from public administrations and interpersonal sources. The relationship between interpersonal recommendations and trust in the e-service was nonsignificant; we found a strong moderating influence of time consciousness. (C) 2014 Elsevier B.V. All rights reserved.
引用
收藏
页码：627 / 640
页数：14
相关论文
共 107 条
[41]   Is firm trust essential in a trusted environment? How trust in the business context influences customers [J].
Grayson, Kent ;
Johnson, Devon ;
Chen, Der-Fa Robert .
JOURNAL OF MARKETING RESEARCH, 2008, 45 (02) :241-256
[42]  
Guinaliu M., 2005, GESTION CONFIANZA IN
[43]   The four levels of loyalty and the pivotal role of trust: a study of online service dynamics [J].
Harris, LC ;
Goode, MMH .
JOURNAL OF RETAILING, 2004, 80 (02) :139-158
[44]  
Harrison-Walker L.J., 2001, Journal of Service Research, V4, P60, DOI DOI 10.1177/109467050141006
[45]  
Hofstede G., 2010, Geert Hofstede Cultural Dimensions
[46]  
Hofstede GH., 1980, Cultures' Consequences: International Differences in Work Related Values
[47]   Determinants of user acceptance of the e-Government services: The case of online tax filing and payment system [J].
Hung, Shin-Yuan ;
Chang, Chia-Ming ;
Yu, Ting-Jing .
GOVERNMENT INFORMATION QUARTERLY, 2006, 23 (01) :97-122
[48]  
Instituto Nacional de Estadistica, 2011, ENC EQ US TECN INF C
[49]  
Joreskog K. G., 1993, LISREL 8: Structural equation modeling with the SIMPLIS command language
[50]   STATISTICAL ANALYSIS OF SETS OF CONGENERIC TESTS [J].
JORESKOG, KG .
PSYCHOMETRIKA, 1971, 36 (02) :109-&
12345678910