Trust transfer in the continued usage of public e-services

被引：161
作者：
Belanche, Daniel [1 ]
Casalo, Luis V. [2 ]
Flavian, Carlos [3 ]
Schepers, Jeroen [4 ]
机构：
[1] Univ Zaragoza, Fac Social & Human Sci, Teruel 44003, Spain
[2] Univ Zaragoza, Fac Business & Publ Management, Huesca 22001, Spain
[3] Univ Zaragoza, Fac Econ & Business, Zaragoza 50005, Spain
[4] Eindhoven Univ Technol, Innovat Technol Entrepreneurship & Mkt Grp, NL-5600 MB Eindhoven, Netherlands
来源：
INFORMATION & MANAGEMENT | 2014年 / 51卷 / 06期
关键词：
Trust transfer; e-Service; e-Government; Continuance intention; INFORMATION-SYSTEMS CONTINUANCE; E-GOVERNMENT SERVICES; CONSUMER-TRUST; E-COMMERCE; ELECTRONIC COMMERCE; ONLINE TRUST; USER ACCEPTANCE; WEB SITES; TECHNOLOGY; MODEL;
D O I：
10.1016/j.im.2014.05.016
中图分类号：
TP [自动化技术、计算机技术];
学科分类号：
0812 ;
摘要：
We investigate how public administrations can influence citizens' continued usage of public e-services and focus on the role of different trust elements. We review prior literature and derive a model of trust transfer and continued usage. Our results show that trust in the public e-service mediates the influence of both trust in the public administration and trust in the Internet on continuance intentions. Trust was influenced by e-service quality and recommendations from public administrations and interpersonal sources. The relationship between interpersonal recommendations and trust in the e-service was nonsignificant; we found a strong moderating influence of time consciousness. (C) 2014 Elsevier B.V. All rights reserved.
引用
收藏
页码：627 / 640
页数：14
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