The Industrial Practice of ITIL Implementation in Medium-Sized Enterprises

被引：0
作者：
Schmidtbauer, Philipp [1 ]
Sandkuhl, Kurt [1 ]
Stamer, Dirk [1 ]
机构：
[1] Univ Rostock, Inst Comp Sci, Albert Einstein Str 22, D-18059 Rostock, Germany
来源：
BUSINESS INFORMATION SYSTEMS WORKSHOPS, BIS 2013 | 2013年 / 160卷
关键词：
D O I：
暂无
中图分类号：
TP [自动化技术、计算机技术];
学科分类号：
0812 ;
摘要：
The Information Technology Infrastructure Library (ITIL) is becoming more and more important for IT service management in the industrial and administrative sector. Service operation as one of the five ITIL core processes provides guidance for delivery and control of IT services at agreed quality levels. Main purpose of this paper is to contribute to the aspect of industrial practice of ITIL implementation in small and medium-sized enterprises. Therefor a case study of an ITIL service operation implementation is explained and analyzed.
引用
收藏
页码：124 / 135
页数：12
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