The Industrial Practice of ITIL Implementation in Medium-Sized Enterprises

被引：0
|
作者：
Schmidtbauer, Philipp [1 ]
Sandkuhl, Kurt [1 ]
Stamer, Dirk [1 ]
机构：
[1] Univ Rostock, Inst Comp Sci, Albert Einstein Str 22, D-18059 Rostock, Germany
来源：
BUSINESS INFORMATION SYSTEMS WORKSHOPS, BIS 2013 | 2013年 / 160卷
关键词：
D O I：
暂无
中图分类号：
TP [自动化技术、计算机技术];
学科分类号：
0812 ;
摘要：
The Information Technology Infrastructure Library (ITIL) is becoming more and more important for IT service management in the industrial and administrative sector. Service operation as one of the five ITIL core processes provides guidance for delivery and control of IT services at agreed quality levels. Main purpose of this paper is to contribute to the aspect of industrial practice of ITIL implementation in small and medium-sized enterprises. Therefor a case study of an ITIL service operation implementation is explained and analyzed.
引用
收藏
页码：124 / 135
页数：12
相关论文
共 50 条
  • [31] Performance Management in Medium-Sized Enterprises
    Wickramasinghe, Vathsala
    PERFORMANCE IMPROVEMENT QUARTERLY, 2016, 29 (03) : 307 - 331
  • [32] Small- and medium-sized enterprises
    Aernoudt, R
    PRIVATE FINANCE AND ECONOMIC DEVELOPMENT: CITY AND REGIONAL INVESTMENT, 2003, : 75 - 111
  • [33] Corporate governance practice for tourism small and medium-sized enterprises in Malaysia
    Shariff, Nurhazani Mohd
    Abidin, Azlan Zainol
    INTERNATIONAL JOURNAL OF ADVANCED AND APPLIED SCIENCES, 2018, 5 (01): : 24 - 30
  • [34] Small and Medium-Sized Enterprises in Concern
    China's Foreign Trade, 2008, (12) : 30 - 31
  • [35] AN INVESTIGATION INTO MEDIUM-SIZED MULTINATIONAL ENTERPRISES
    Musca, Maria
    Schiliro, Daniele
    ATTI ACCADEMIA PELORITANA DEI PERICOLANTI-CLASSE DI SCIENZE FISICHE MATEMATICHE E NATURALI, 2013, 91
  • [36] INTERNATIONALIZATION OF SMALL AND MEDIUM-SIZED ENTERPRISES
    Paunovic, Zoran
    Prebezac, Darko
    MARKET-TRZISTE, 2010, 22 (01): : 57 - 76
  • [37] Good Practice in Assessing Workplace Risks by Small and Medium-sized Enterprises
    Rachel O'Hara
    Nick Dickety
    Andrew Weyman
    Risk Management, 2005, 7 (1) : 31 - 41
  • [38] Potential for improvement at medium-sized enterprises
    Müller-Siebers, Karl-Wilhelm
    ZWF Zeitschrift fuer Wirtschaftlichen Fabrikbetrieb, 2000, 95 (09): : 415 - 417
  • [39] Introduction of CPI in medium-sized enterprises
    Groth, U.
    Berendes, H.A.
    ZWF Zeitschrift fuer Wirtschaftlichen Fabrikbetrieb, 1997, 92 (05):
  • [40] MICROELECTRONICS FOR SMALL AND MEDIUM-SIZED ENTERPRISES
    不详
    WERKSTATTSTECHNIK ZEITSCHRIFT FUR INDUSTRIELLE FERTIGUNG, 1985, 75 (01): : 5 - 8
12345