Analysis of the Practices for the CMMI-SVC in an ISO/IEC 20000-1 Certified Organization

被引：2

作者：

Unal, Aysegul ^{[1
]}

Karaomer, Rabia Burcu ^{[1
]}

Kaynak, Onur ^{[1
]}

机构：

[1] INNOVA IT Solut, Ankara, Turkey

来源：

SYSTEMS, SOFTWARE AND SERVICES PROCESS IMPROVEMENT (EUROSPI 2017) | 2017年 / 748卷

关键词：

ISO/IEC; 20000; CMMI for services; ITSM;

D O I：

10.1007/978-3-319-64218-5_47

中图分类号：

TP31 [计算机软件];

学科分类号：

081202 ; 0835 ;

摘要：

CMMI-SVC (Capability Maturity Model Integration for Services) is a process models for service provider organizations and ISO/IEC 20000 is ITIL based service management system standard. These are mature and accepted internationally. CMMI-SVC and ISO/IEC 20000 are tools for companies to develop their processes. Companies use these to increase quality of their services and productivity of teams and to decrease maintenance cost and time. Although, CMMI-SVC is a process model and ISO/IEC 20000 is a standard there is some similarities between them. In this study, we described the relationship between CMMI-SVC and ISO/IEC 20000 and the roadmaps of the two tools and gave pairing of systems according to these roadmaps. In this work, the aim is to define extra things to do for an organization that already has ISO/IEC 20000 certification, to get CMMI-SVC level 3 certification.

引用

页码：567 / 577

页数：11