USE OF TORC GAME AS A STRATEGY FOR THE DEVELOPMENT OF SOFT SKILLS IN RISK MANAGEMENT IN PROJECT MANAGEMENT

Risk management in complex projects requires project managers with technical/hard skills and non-technical/soft skills. Hard skills refer to professional skills necessary to perform specific tasks, while soft skills are related to behavior, communication, and social interaction, especially at critical moments and when decision-making is needed. Therefore, it is important for the project manager to develop and improve both hard and soft skills. The game Training for Operational Resilience Capabilities (TORC) is an innovative approach to the development of soft skills, especially resilience. In this way, this paper aims to propose the use of the TORC game as a strategy for the development of soft skills in risk management in project management. The TORC game was applied in a class of the Latu Sensu Postgraduate Course in Project Management and Innovation in a Higher Education Institution (HEI), composed of 27 students. The experience went through the following stages: presentation, experimentation, application, and evaluation. In the last phase, a questionnaire with three questions was applied to the participants. The use of the TORC game as a pedagogical resource in that scenario proved to be productive. In general, positive feedback was obtained about the activity and the possibility of using the dynamics for the development of non-technical skills (soft skills) to solve problems in the work environment in which it is inserted.