Hotel employee job crafting, burnout, and satisfaction: The moderating role of perceived organizational support

被引：202

作者：

Chang, Jui-Chang ^{[1
]}

Yi O-Yang ^{[2
]}

机构：

[1] Natl Taichung Univ Sci & Technol, Dept Leisure & Recreat Management, 129 Sanmin Rd,Sec 3, Taichung 404, Taiwan

[2] Natl Changhua Univ Educ, Dept Ind Educ & Technol, 2 Shi Da Rd, Changhua 500, Taiwan

来源：

INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT | 2018年 / 72卷

关键词：

Job crafting; Job burnout; Job satisfaction; Perceived organizational support; Hotels; MEDIATING ROLE; TURNOVER INTENTION; WORK ENGAGEMENT; EMOTIONAL LABOR; ROLE STRESS; RESOURCES; DEMANDS; OUTCOMES; ANTECEDENTS; PERFORMANCE;

D O I：

10.1016/j.ijhm.2018.01.005

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

Given the pivotal role of job crafting in the hospitality industry, this study investigates the relationship of job crafting to job satisfaction and the mediating effect of job burnout along with the moderating effect of perceived organizational support. Survey data from 355 frontline hotel employees in Taiwan show job crafting is positively related to job satisfaction, while job burnout negatively mediates the relationship between job crafting and job satisfaction. Furthermore, perceived organizational support moderates the relationships among job crafting, burnout, and satisfaction. These findings suggest courses of action for human resource managers as well as future research directions.

引用

页码：78 / 85

页数：8

共 80 条

[71] Job crafting and its relationships with person-job fit and meaningfulness: A three-wave study [J].

Tims, Maria ;

Derks, Daantje ;

Bakker, Arnold B. .

JOURNAL OF VOCATIONAL BEHAVIOR, 2016, 92 :44-53

[72] The Impact of Job Crafting on Job Demands, Job Resources, and Well-Being [J].

Tims, Maria ;

Bakker, Arnold B. ;

Derks, Daantje .

JOURNAL OF OCCUPATIONAL HEALTH PSYCHOLOGY, 2013, 18 (02) :230-240

[73] Development and validation of the job crafting scale [J].

Tims, Maria ;

Bakker, Arnold B. ;

Derks, Daantje .

JOURNAL OF VOCATIONAL BEHAVIOR, 2012, 80 (01) :173-186

[74] Creativity and turnover intention among hotel chefs: The mediating effects of job satisfaction and job stress [J].

Tongchaiprasit, Patcharanan ;

Ariyabuddhiphongs, Vanchai .

INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT, 2016, 55 :33-40

[75] Insights into emotional contagion and its effects at the hotel front desk [J].

Ustrov, Yury ;

Valverde, Mireia ;

Ryan, Gerard .

INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT, 2016, 28 (10) :2285-2309

[76] Crafting a job: Revisioning employees as active crafters of their work [J].

Wrzesniewski, A ;

Dutton, JE .

ACADEMY OF MANAGEMENT REVIEW, 2001, 26 (02) :179-201

[77]

Xanthopoulou D., 2007, Journal of Managerial Psychology, V22, P766, DOI [10.1108/02683940710837714, DOI 10.1108/02683940710837714]

[78] Antecedents and consequences of job satisfaction in the hotel industry [J].

Yang, Jen-Te .

INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT, 2010, 29 (04) :609-619

[79]

Yen ChangHua Yen ChangHua, 2013, Journal of Human Resources in Hospitality & Tourism, V12, P155, DOI 10.1080/15332845.2013.752709

[80] Eldercare demands, strain, and work engagement: The moderating role of perceived organizational support [J].

Zacher, Hannes ;

Winter, Gabriele .

JOURNAL OF VOCATIONAL BEHAVIOR, 2011, 79 (03) :667-680

← 1 2 3 4 5 6 7 8 →