Behavioral Public Administration ad fontes: A Synthesis of Research on Bounded Rationality, Cognitive Biases, and Nudging in Public Organizations

被引:223
作者
Battaglio, R. Paul, Jr. [1 ]
Belardinelli, Paolo [2 ]
Belle, Nicola [3 ]
Cantarelli, Paola [4 ]
机构
[1] Univ Texas Dallas, Publ & Nonprofit Management, Richardson, TX 75083 USA
[2] Bocconi Univ, Publ Policy & Adm, Milan, Italy
[3] St Anna Sch Adv Studies, Inst Management, Pisa, Italy
[4] St Anna Sch Adv Studies, Pisa, Italy
关键词
EXPECTANCY-DISCONFIRMATION THEORY; PERFORMANCE-RELATED PAY; CITIZEN SATISFACTION; MANAGERIAL PERFORMANCE; SERVICE MOTIVATION; FIELD EXPERIMENT; DECISION-MAKING; BLAME AVOIDANCE; POLICY; INFORMATION;
D O I
10.1111/puar.12994
中图分类号
C93 [管理学]; D035 [国家行政管理]; D523 [行政管理]; D63 [国家行政管理];
学科分类号
12 ; 1201 ; 1202 ; 120202 ; 1204 ; 120401 ;
摘要
This article provides a comprehensive overview of how policy makers, practitioners, and scholars can fruitfully use behavioral science to tackle public administration, management, and policy issues. The article systematically reviews 109 articles in the public administration discipline that are inspired by the behavioral sciences to identify emerging research trajectories, significant gaps, and promising applied research directions. In an attempt to systematize and take stock of the nascent behavioral public administration scholarship, the authors trace it back to the seminal works of three Nobel Laureates-Herbert Simon, Daniel Kahneman, and Richard Thaler-and their work on bounded rationality, cognitive biases, and nudging, respectively. The cognitive biases investigated by the studies reviewed fall into the categories of accessibility, loss aversion, and overconfidence/optimism. Nudging and choice architecture are discussed as viable strategies for leveraging these cognitive traps in an attempt to alter behavior for the better, among both citizens and public servants.
引用
收藏
页码:304 / 320
页数:17
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