Purpose This paper aims to review how intergenerational connections and relationships have been affected to date by COVID-19. It provides lessons for the future. Design/methodology/approach This paper is a review of policy and practice. Findings Although there are some excellent examples of creative approaches such as online strategies to bring generations together in the face of social distancing, there remain barriers to building stronger communities. Many people of all ages remain lonely and isolated. Community projects are under-funded and will struggle to maintain connections beyond the immediate crisis. Inequalities and the digital divide have been exacerbated by COVID-19. Intergenerational relations are likely to be further strained by the economic impact. Originality/value None of us have known anything like COVID-19 and its impact on all aspects of our lives. It will continue to affect generations to come, and we need to learn the lessons as we move forward.