Perceptions of flexible work arrangements in selected African countries during the coronavirus pandemic

Purpose: Employers and governments on the African continent were forced to implement flexible work arrangements (FWAs) to curtail the spread of coronavirus (COVID-19) without adequate preparations. This study investigated employees' perceptions of FWAs adopted by employers in selected African countries during the pandemic. Design/methodology/approach: A cross-sectional survey research design rooted in a quantitative approach was adopted for this study. Hence, a combination of purposive sampling and snowball technique was adopted to gather valid information on the use of FWAs, employers' support and safety precautions, information technology (IT) support and productivity in Africa during the lockdown. An online survey link was provided to respondents who were working from home in selected African countries. Data were analysed using a covariance-based structural equation modelling via SmartPLS. Findings/results: The study found that employers' support and safety precautions, as well as IT support, exert significant influence on the use of FWA in African countries. Therefore, the use of an FWA during the lockdown in selected African countries mediates the relationship between the employer and IT supports, and employees' productivity. Practical Implications: Employers' backing and IT support are fundamental for the effective implementation of FWAs and enhancement of employees' productivity in African countries. Originality/value: There is a shortage of studies on the adoption of FWAs during a pandemic in Africa. This study provides empirical evidence on the use of an FWA and its effect on employees' productivity during a pandemic in Africa.