To satisfy & delight your customer: How to manage for customer value - Pardee,WJ

被引：0

作者：

Fore, JS

机构：

来源：

JOURNAL OF ACADEMIC LIBRARIANSHIP | 1997年 / 23卷 / 02期

关键词：

D O I：

10.1016/S0099-1333(97)90027-6

中图分类号：

G25 [图书馆学、图书馆事业]; G35 [情报学、情报工作];

学科分类号：

1205 ; 120501 ;

摘要：

引用

页码：148 / 149

页数：2

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