To satisfy & delight your customer: How to manage for customer value - Pardee,WJ

被引：0
|
作者：
Fore, JS
机构：
来源：
JOURNAL OF ACADEMIC LIBRARIANSHIP | 1997年 / 23卷 / 02期
关键词：
D O I：
10.1016/S0099-1333(97)90027-6
中图分类号：
G25 [图书馆学、图书馆事业]; G35 [情报学、情报工作];
学科分类号：
1205 ; 120501 ;
摘要：
引用
收藏
页码：148 / 149
页数：2
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