Change management by introducing total quality management

Strategies to manage continuously changing settings and an increasing complexity often solved problems only partially, neglecting relevant factors of the complex process of change. In a German research project (03/1999-06/2002) it was found that a suitable candidate for a holistic strategy of change management should be based on Total Quality Management (TQM) excellence models. Introducing change management in various sheltered workshops via self-assessment based on an excellence model made the following obvious: organisations receive an instrument that facilitates combined efforts both towards economic efficiency as well as towards humanity, and that supports continuous improvements.