A cognitive framework for knowledge-based process design

被引：0
|
作者：
Van Leijen, H [1 ]
Baets, WRJ [1 ]
机构：
[1] Univ Nyenrode, NOTION, Breukelen, Netherlands
来源：
6TH WORLD MULTICONFERENCE ON SYSTEMICS, CYBERNETICS AND INFORMATICS, VOL XVIII, PROCEEDINGS: INFORMATION SYSTEMS, CONCEPTS AND APPLICATIONS OF SYSTEMICS, CYBERNETICS AND INFORMATICS | 2002年
关键词：
business process reengineering; business process improvement; knowledge management; knowledge-based theory of the firm; scripts;
D O I：
暂无
中图分类号：
TP [自动化技术、计算机技术];
学科分类号：
0812 ;
摘要：
We propose a framework for redesigning knowledge-intensive business processes that is inspired by the knowledge-based theory of the firm, and based on ideas from cognitive science. It views a business process as a problem-solving task consisting of five phases: recognition, decomposition, planning, action and evaluation. The coordination of these tasks among multiple agents is viewed as distributed cognition. We give some general principles for identifying process improvements based on manipulating these phases.
引用
收藏
页码：327 / 332
页数：6
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