Telehealth in the COVID-19 Era: A Balancing Act to Avoid Harm

被引:59
作者
Reeves, J. Jeffery [1 ]
Ayers, John W. [2 ]
Longhurst, Christopher A. [2 ]
机构
[1] Univ Calif San Diego, Dept Surg, 9300 Campus Point Dr,MC7400, La Jolla, CA 92037 USA
[2] Univ Calif San Diego, Dept Med, Div Biomed Informat, La Jolla, CA 92037 USA
关键词
telehealth; patient safety; COVID-19; coronavirus; informatics; safety; harm; risk; access; efficiency; virtual care; PATIENT SATISFACTION; PERCEPTIONS;
D O I
10.2196/24785
中图分类号
R19 [保健组织与事业(卫生事业管理)];
学科分类号
摘要
The telehealth revolution in response to COVID-19 has increased essential health care access during an unprecedented public health crisis. However, virtual patient care can also limit the patient-provider relationship, quality of examination, efficiency of health care delivery, and overall quality of care. As we witness the most rapidly adopted medical trend in modern history, clinicians are beginning to comprehend the many possibilities of telehealth, but its limitations also need to be understood. As outcomes are studied and federal regulations reconsidered, it is important to be precise in the virtual patient encounter approach. Herein, we offer some simple guidelines that could assist health care providers and clinic schedulers in determining the appropriateness of a telehealth visit by considering visit types, patient characteristics, and chief complaint or disease states.
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页数:6
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