What We Know and What We Need to Know about Peer Platforms - Airbnb and Uber Completed Research

Peer-to-peer collaborative consumption platforms posit a new way of organizing economic activity that has disrupted the traditional business models predominantly in the hospitality and travel spaces. In this study, we synthesize the mainstream academic research conducted in the domain of accommodation and ride sharing services by conducting a systematic literature review. We identified six themes- trust, reputation, optimization, participation, design and social aspects and we present the significant works in each theme. The relevant studies identified were also mapped based on the type of the shared service and the targeted stakeholders, namely providers, consumers and IS artifact, addressed in each study. The review and mapping provides a significant understanding of the focal areas investigated so far and uncovers potential research areas.