The Role of Intermediation in the Governance of Sustainable Chinese Web Marketing

被引：18

作者：

Choi, Yongrok ^{[1
]}

Gao, Di ^{[1
]}

机构：

[1] Inha Univ, Dept Int Trade & Reg Studies, Inchon 402751, South Korea

来源：

SUSTAINABILITY | 2014年 / 6卷 / 07期

基金：

新加坡国家研究基金会;

关键词：

web marketing mix (4Cs); Chinese trust (Guanxi); mediation effect; structural equation model (SEM); governance; SATISFACTION; EXPERIENCE; MODERATOR; QUALITY; LOYALTY;

D O I：

10.3390/su6074102

中图分类号：

X [环境科学、安全科学];

学科分类号：

08 ; 0830 ;

摘要：

This paper identifies the factors necessary for the sustainable performance of two Chinese web marketing companies. The companies are Alibaba and its twin, Taobao. This research is based on the structural equation model (SEM). The paper analyzes the core governance factors of Chinese trust (Guanxi) from outperforming web marketing mix strategies to determine if Guanxi can be applied to other web community marketing strategies. The empirical tests, in general, show the web marketing mix is important to create values in China. Three other web marketing strategies-communication, content, and commerce incorporate Guanxi with full mediation effects. Some implications concerning trust enhancement by the Chinese government and web companies are suggested.

引用

页码：4102 / 4118

页数：17

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