Factors affecting post-implementation success of enterprise resource planning systems: a perspective of business process performance

被引：36
作者：
Hasan, Najmul [1 ]
Miah, Shah Jahan [2 ]
Bao, Yukun [1 ]
Hoque, Md. Rakibul [3 ]
机构：
[1] Huazhong Univ Sci & Technol, Sch Management, Ctr Modern Informat Management, Wuhan 430074, Hubei, Peoples R China
[2] Victoria Univ, Coll Business, Informat Syst Discipline, Melbourne, Vic, Australia
[3] Univ Dhaka, Dept Management Informat Syst, Fac Business Studies, Dhaka, Bangladesh
来源：
ENTERPRISE INFORMATION SYSTEMS | 2019年 / 13卷 / 09期
基金：
中国国家自然科学基金;
关键词：
Enterprise resource planning (ERP) systems; post-implementation success; continuous system development (CSD); decision support unit (DSU); business process performance (BPP); ERP IMPLEMENTATION; FAILURE FACTORS; SUPPORT; MANAGEMENT; TECHNOLOGY; KNOWLEDGE; FRAMEWORK; VARIANCE; IMPACTS; MODEL;
D O I：
10.1080/17517575.2019.1612099
中图分类号：
TP [自动化技术、计算机技术];
学科分类号：
0812 ;
摘要：
The study investigates critical factors which are important to evaluate enterprise resource planning (ERP) in the post-implementation stage. A conceptual framework is proposed with a set of relevant hypotheses and a structural equation modeling is used to analyze the survey data using Smart-PLS package program. The results illustrate that post-implementation success factors are significant for assessing an overall impact of ERP post-implementation. Likewise, the possibility of business process performance is higher in a condition of when the systems are employed in a coordinated way. The findings may assist ERP professionals and developers in other countries for ERP implementation in future.
引用
收藏
页码：1217 / 1244
页数：28
相关论文
共 93 条
  • [1] Enterprise resource planning: A taxonomy of critical factors
    Al-Mashari, M
    Al-Mudimigh, A
    Zairi, M
    [J]. EUROPEAN JOURNAL OF OPERATIONAL RESEARCH, 2003, 146 (02) : 352 - 364
  • [2] Al-Mashari M., 2000, AMCIS 2000 Proceedings, P113
  • [3] Ali M., 2013, SOCIOTECHNICAL ENTER, P97
  • [4] ERP system implementation in large enterprises - a systematic literature review
    Ali, Mahmood
    Miller, Lloyd
    [J]. JOURNAL OF ENTERPRISE INFORMATION MANAGEMENT, 2017, 30 (04) : 666 - 692
  • [5] Alkhaffaf Maha, 2018, International Journal of Economics and Business Research, V15, P417
  • [6] Altamony H., 2016, International Journal of Business Management and Economic Research, V7, P690
  • [7] An extension of the technology acceptance model in an ERP implementation environment
    Amoako-Gyampah, K
    Salam, AF
    [J]. INFORMATION & MANAGEMENT, 2004, 41 (06) : 731 - 745
  • [8] [Anonymous], 28 INF SYST SEM SCAN
  • [9] [Anonymous], 2006, MULTIVARIATE DATA AN
  • [10] [Anonymous], 2006, P 39 ANN HAW INT C S, DOI [DOI 10.1109/HICSS.2006.381, 10.1109/HICSS.2006.381]
12345678910