Welfare State Regimes and Caseworkers' Problem Explanation

被引：32

作者：

Moller, Marie Ostergaard ^{[1
]}

Stensota, Helena Olofsdotter ^{[2
]}

机构：

[1] Aalborg Univ, Dept Polit Sci, Aalborg, Denmark

[2] Univ Gothenburg, Polit Sci Dept, Sprangkullsgatan 19, S-40530 Gothenburg, Sweden

来源：

ADMINISTRATION & SOCIETY | 2019年 / 51卷 / 09期

关键词：

social insurance policy; welfare state regime; street-level bureaucracy; frontline solidarity; role perception; problem explanation; FRONT LINES; BUREAUCRATS; DISCRETION; ORGANIZATIONS; RESPONSES; POLITICS; GENDER;

D O I：

10.1177/0095399717700224

中图分类号：

C93 [管理学]; D035 [国家行政管理]; D523 [行政管理]; D63 [国家行政管理];

学科分类号：

12 ; 1201 ; 1202 ; 120202 ; 1204 ; 120401 ;

摘要：

In frontline bureaucracy research, the dominant view holds that frontline workers resist managerial pressure to "blame the poor" by bending the rules based on moral considerations, a practice labeled "citizen agency." We suggest that frontline responses to managerial pressure are filtered through welfare state regime type. Based on in-depth study of caseworker reasoning in Sweden and Denmark, we find a "structural problem explanation" that sees reasons for clients seeking support as rooted in the structures of society-not in the individual client. We find and present two narratives hitherto not problematized in frontline bureaucracy research: the "statesperson" and the "professional."

引用

页码：1425 / 1454

页数：30

共 54 条

[11] Professionals, Managers and Discretion: Critiquing Street-Level Bureaucracy [J].