The organizational adoption of high-technology products "for use" - Effects of size, preferences, and radicalness of impact

This research reports the results of a study on organizational adoption of high-technology products "for use" in contrast to "for manufacture." Additionally, the study examines high-technology adoptions which often have different issues that are important to the decision process relative when compared to the adoption of less-technical products. For example, the level of compatibility or the availability of complementary products (e.g., network externality considerations) are often important issues for high-technology adoptions. As such, this study provides additional information in the relatively underresearched organizational adoption literature, particularly as it relates to high-technology products. In order to maintain connectivity with past work, we look at the firm size versus adoption issue. At the same time, we add new information by also examining how organizational preferences for products, and the degree of radicalness of the products affect organizational adoption. We use a proportional-hazards model to test our hypotheses using panel data on 400 firms that are drawn from 14 industries. As part of the research effort we developed an improved scale for judging the radicalness of a product than has been used in prior research. Furthermore, we extended the Booz, Allen, & Hamilton New Product Categories (1982) approach to incorporate innovation impact. As expected, the results show that size "does matter," but that it is modified by degree of product radicalness and organizational preference. Interestingly, we found that for high-technology products "for use," organizations prefer radical impact products but adopt incremental impact products. Hence, preferences and purchase behaviors do not match. (C) 2002 Elsevier Science Inc. All rights reserved.