Purpose The purpose of this paper is to critically review the contributions made by the writing team for this theme issue and to present the main ideas, lines of action and implications for a model of inclusive tourism. Design/methodology/approach A content analysis of the papers selected for this issue was performed so as to identify the most relevant contributions made by the authors. Findings From the analysis of the papers in this theme issue, it is clear that destinations need to reflect on and work towards a new model of tourism - more sustainable, innovative, responsible and supportive - adding value to the tourism ecosystem. Originality/value The papers in this theme issue shed light on the importance for tourist destinations of adopting a more inclusive approach. All tourist actors need to maintain their commitment to work together to promote universal accessibility and inclusiveness and this can be characterized via a new model of positive tourism.